FAQ's

 How many days does it take to deliver a product?

We require 7-8 working days for everyday/casual wear and 10-12 working days for festive wear. We assure of a timely delivery at your doorstep. However, as each product is 'Made To Order', hence delivery may slightly vary from product to product. However, for urgent deliveries, feel free to connect with us over Whatsapp (+91-8178272710) or write to us on  info@zumairathelabel.com

 

Do you provide COD (Cash On Delivery)?

Yes, we provide COD services within India only.

Please take note of the following pointer for all COD orders

  • Charge of Rs. 80 will be applied on all COD orders. 
  • COD is applicable on a minimum sale value of Rs. 0 and maximum of Rs. 10.000 only.
  • Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
  • You cannot open the box without making the payment at the time of delivery.
  • No credit/debit cards are accepted in Cash on Delivery, only Cash will be accepted by the delivery boy.

 

Do you ship Internationally?

Yes, we ship worldwide

What are the Shipping Charges?

  • Free Shipping Within India 
  • International Shipping Standard Rs.3500/-

Do I have to pay the Custom Duty Charges?

All products are internationally shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

 

Is COD available for International Orders?

We apologize, COD Option for International Customers is not available. 

Do you provide Express Delivery (Delivery Within 24-48 hrs)?

Yes, we do offer Express Delivery. The same is available at an extra cost. We offer this service within India only. Kindly reach out to us on +91-8178272710, to confirm the product availability, post which one of our team members will inform you of the express delivery charges. 

Do you offer Customization?

Yes, customization is available in terms of sleeve length, kurta/palazzo length and neck depths.

 For any additional customization, kindly get in touch with us on  +91-8178272710 or write to us at info@zumairathelabel.com

 

Can I mix and match from different outfits to form my own?

Yes, we do allow you to pick separates, to form an outfit of your choice. However, this is highly subjective to the combination you may form. You may connect with us for assistance.

How do I get my outfit altered?

We do keep a margin of 3-4 inches to be taken 1 size up. Usually, the measurements are precise and the alteration is quite minimal. However, if anything comes up we would be happy to assist you.

Are sale items eligible for Return/Exchange or Refund t?

Sale items are not eligible for Return/Exchange or Refund of any sorts. However, we would be happy to assist you in case of any size related issues.

How can we Return/Exchange a product or receive a Refund?

Kindly, refer to our return and exchange policy for the same.